Bottle Refill Policy - To receive a $1.00 credit on medium & large bottles of your favorite oil & vinegar, they need to be washed and dry. If the bottles are wet/moist, your oil/vinegar will spoil.
Shipping Policy - Shipping is via USPS Flat Rate boxes. Very rarely is a shipment lost or stolen after delivery by the USPS. If this happens, the customer must make a claim with the USPS. We will provide the necessary documents.
Pricing Policy- Prices are correct at time of publication. Errors and omissions are expected. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaint Policy- If we should receive a complaint about any part of our service, by phone, email or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially and effectively.